Frequently asked questions
Find answers about buying and selling on Vintew.
Account
How do I create an account?▾
Select Sign up and enter your email address. We will send you a one-time verification code.
Why do I need to verify my email address?▾
Email verification helps protect your account and confirms your sign-in request.
How do I delete my account?▾
Go to Account settings and choose Delete account. Contact support if you need help with a data request.
I forgot my password. What should I do?▾
Vintew uses one-time sign-in codes rather than passwords. Enter your email address to receive a new code.
Listings
How do I post a listing?▾
Sign in, choose Post a listing, select a category, add photos and a description, then publish.
Does it cost anything to list an item?▾
Basic listings are free for individuals. Optional paid boosts can increase visibility.
How long will my listing stay online?▾
Listings normally remain visible for 60 days. Check your account for renewal options.
Why was my listing rejected?▾
Listings are moderated. Common reasons include prohibited items, misleading descriptions or inappropriate photos. Check your email for details.
How do I edit or delete my listing?▾
Open My listings from your account, choose a listing, then select Edit or Delete.
Messaging
How do I contact a seller?▾
Select Contact on a listing to start a conversation through Vintew's in-app messaging.
What if a seller does not reply?▾
Some sellers need more time to respond. You can browse similar listings in the meantime.
Can I share my phone number?▾
You decide whether to show your number in your settings. We recommend starting with in-app messaging.
Safety
What is the trust score?▾
The trust score provides information about an account's verification and activity. Always take precautions when meeting or paying a seller.
How do I report a scam?▾
Choose Report on a suspicious listing or profile and explain what happened.
How is my data protected?▾
Read our privacy policy to learn how Vintew handles and hosts personal data in the EU.
Payment & delivery
Does Vintew handle payments between buyers and sellers?▾
No. Buyers and sellers arrange payment directly. Use caution and agree on the terms before exchanging money.
How do I arrange delivery?▾
Agree on delivery through in-app messaging. For shipped items, consider a tracked delivery service.