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Vintew United KingdomVintew United Kingdom

Refund Policy

Terms applicable to optional paid services offered on Vintew.

1. Free services

Basic use of Vintew is completely free: creating an account, posting listings, messaging and searching. Refunds do not apply to free features.

2. Paid services

Optional paid services include:

  • Listing Boost: increased visibility for a listing for a selected period
  • Pro subscription: a package of advanced features for professionals

3. Refund eligibility

Listing Boost

Full refund if:

  • You exercise your right of withdrawal within 14 days (Article L221-18 of the French Consumer Code) AND the Boost has not yet started
  • A technical issue on our side prevented the Boost from working
  • Our moderation team removed the listing for a reason not attributable to the user

No refund if:

  • The Boost is in progress or complete (service fully performed - Article L221-28(1))
  • The listing was removed because the user violated the rules
  • The user deleted the listing after the Boost was activated

Pro subscription

Full refund if:

  • Exercise of the right of withdrawal within 14 days of purchase (Article L221-18)

No refund if:

  • The 14-day withdrawal period has expired; cancellation takes effect at the end of the current period
  • The account was suspended for violating the Terms of Service
  • The purchase was made for business purposes (B2B - no right of withdrawal, Article L221-3)

4. How to request a refund

  1. Send an email to [email protected] with the subject line “Withdrawal” or “Refund”
  2. Include your account ID and the service concerned
  3. Explain the reason for your request
  4. Attach proof of payment if possible

Under Article L221-24, refunds are issued within 14 days of receiving your request, using the payment method used for the purchase.

5. Transactions between users

Important: Vintew connects users. Transactions take place directly between buyers and sellers. We are not involved in payments between individuals and cannot issue refunds for purchases between users.

If you have a dispute with another user, we recommend that you:

  • Contact the other party through messaging
  • Report the issue using the Report button
  • Contact your bank if fraud is confirmed
  • File a police report if necessary

6. Right of withdrawal

Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital services fully performed before the withdrawal period ends if you gave your prior consent and expressly waived your right of withdrawal.

For subscriptions, the 14-day right of withdrawal applies if the service has not been fully used.

Last updated: June 5, 2026